Support
Get help with Ferron — choose the channel that works best for you.
Support channels
Matrix community
Join our community chat on Matrix. Get help from other users and contributors.
Real-time discussions, troubleshooting help, and feature brainstorming with the Ferron community.
For direct inquiries, feature requests, or business questions.
Reach out directly to the Ferron team for personalized assistance or partnership inquiries.
GitHub issues
Report bugs, request features, or discuss improvements.
Track issues, vote on feature requests, and follow the development roadmap.
Documentation
Browse guides, configuration examples, and reference documentation.
Comprehensive documentation to help you install, configure, and manage Ferron.
How can we help?
- Installation issues? Check the installation guide
- Found a bug? Search or open an issue on GitHub
- Want to contribute? See our contributing guide
- Security concern? Review our security policy
Frequently asked questions
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How quickly will I get a response?
Community responses on Matrix vary depending on availability. For official email inquiries, you can typically expect a response within 1–2 business days.
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Can I contribute to Ferron?
Yes! Ferron is an open-source project. Check our GitHub repository for contributing guidelines, good-first issues, and the development roadmap.
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Where do I report security vulnerabilities?
Please see our security policy for responsible disclosure guidelines, or email hello@ferron.sh directly.
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Is Ferron free to use?
Yes, Ferron is free and open-source software licensed under the MIT license.
Still need help?
Don't hesitate to reach out through any of the channels above. We're here to help!