Support

Questions about Ferron? Get help through our community chat, email, GitHub issues, or documentation.

How can we help?

Start here: most questions already have an answer.

Before you ask

Before you ask, make sure to include your Ferron version, config excerpt, and logs.

When you ask, include:

  • Your Ferron version (run ferron version)
  • The relevant excerpt of your config file
  • Logs with trace IDs for the failing request

Validate your config first using ferron doctor, then bring the output with you.

Reporting a vulnerability? Follow responsible disclosure in our security policy instead of opening a public thread.

Support channels

Fastest first: pick the channel that fits your question.

  • Matrix community

    real-time

    Join our community chat on Matrix. Get help from other users and contributors.

    Real-time discussions, troubleshooting help, and feature brainstorming with the Ferron community.

    Join Matrix

  • Discussion forum

    async

    Join the discussion on Ferron Discuss, and get help from other users.

    Discussions, ideas, suggestions, Q&A with the Ferron community, and more.

    Join the discussion

  • GitHub issues

    tracked

    Report bugs, request features, or discuss improvements.

    Track issues, vote on feature requests, and follow the development roadmap.

    Open issue

  • Email

    1–2 business days

    For direct inquiries, feature requests, or business questions.

    Reach out directly to the Ferron team for personalized assistance or partnership inquiries.

    Send email

Frequently asked questions

The short answers, before you open a thread.

  • How quickly will I get a response?

    Community responses on Matrix vary depending on availability. For official email inquiries, you can typically expect a response within 1–2 business days.

  • Can I contribute to Ferron?

    Yes! Ferron is an open-source project. Check our GitHub repository for contributing guidelines, good-first issues, and the development roadmap.

  • Where do I report security vulnerabilities?

    Please see our security policy for responsible disclosure guidelines, or email hello@ferron.sh directly.

  • Is Ferron free to use?

    Yes, Ferron is free and open-source software licensed under the MIT license.

Still need help?

Don't hesitate to reach out through any of the channels above. We're here to help!

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