Support
Questions about Ferron? Get help through our community chat, email, GitHub issues, or documentation.
How can we help?
Start here: most questions already have an answer.
- Installation issues? Check the installation guide
- Found a bug? Search or open an issue on GitHub
- Want to contribute? See our contributing guide
- Security concern? Review our security policy
Before you ask
Before you ask, make sure to include your Ferron version, config excerpt, and logs.
When you ask, include:
- Your Ferron version (run
ferron version) - The relevant excerpt of your config file
- Logs with trace IDs for the failing request
Validate your config first using ferron doctor, then bring the output with you.
Reporting a vulnerability? Follow responsible disclosure in our security policy instead of opening a public thread.
Support channels
Fastest first: pick the channel that fits your question.
- Join Matrix
Matrix community
Join our community chat on Matrix. Get help from other users and contributors.
Community discussions, troubleshooting help, and feature brainstorming with the Ferron community.
- Join the discussion
Discussion forum
Join the discussion on Ferron Discuss, and get help from other users.
Discussions, ideas, suggestions, Q&A with the Ferron community, and more.
- Open issue
GitHub issues
Report bugs, request features, or discuss improvements.
Track issues, vote on feature requests, and follow the development roadmap.
- Send email
Email
For direct inquiries, feature requests, or business questions.
Reach out directly to the Ferron team for direct help or partnership inquiries.
Frequently asked questions
The short answers, before you open a thread.
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How quickly will I get a response?
Community responses on Matrix vary depending on availability. For official email inquiries, you can typically expect a response within 1–2 business days.
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Can I contribute to Ferron?
Yes! Ferron is an open-source project. Check our GitHub repository for contributing guidelines, good-first issues, and the development roadmap.
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Where do I report security vulnerabilities?
Please see our security policy for responsible disclosure guidelines, or email hello@ferron.sh directly.
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Is Ferron free to use?
Yes, Ferron is free and open-source software licensed under the MIT license.
Still need help?
Questions about setup, config, or debugging? Reach out through any channel above.